FAQ

HOW DO WE KNOW WHEN NEW SOAP IS RELEASING?

THE BEST WAY TO KEEP TRACK OF WHEN NEW SOAP WILL BE RELEASING IS BY JOINING OUR NEWSLETTER LOCATED AT THE BOTTOM OF THE PAGE. YOU CAN ALSO FOLLOW US ON INSTAGRAM AND TWITTER WHERE WE POST THE MOST UP TO DATE INFO!
 

WHY ARE THE SOAPS LIMITED?

WE LIMIT EACH BATCH OF SOAP SO WE CAN HAVE END TO END CONTROL OF THE QUALITY OF OUR PRODUCT. EACH BAR IS THOROUGHLY CHECKED TO MEET OUR HIGH STANDARDS.
 

WILL BARS RESTOCK?

WHILE MOST BARS WILL BE LIMITED, SOME WILL EVENTUALLY RESTOCK. CERTAIN BARS ARE SEASONAL, WHILE SOME BARS WILL NEVER RETURN. ALL THIS DEPENDS ON CUSTOMER FEEDBACK AND DEMAND.
 

WHAT DO I DO IF I HAVE AN ALLERGIC REACTION TO THE SOAP?

IF YOU DO HAVE A REACTION TO ONE OF OUR PRODUCTS, PLEASE STOP USING IT IMMEDIATELY AND THROUGHLY RINSE YOUR SKIN WITH COPIOUS AMOUNTS OF WATER. EVEN THOUGH NO SYNTHETIC FRAGRANCES, DETERGENTS, ARTIFICIAL COLORANTS, PARABENS, SULFATES, OR ANIMAL PRODUCTS ARE USED IN OUR SOAP, SOME PEOPLE MAY STILL HAVE SENSITIVITIES TO CERTAIN INGREDIENTS. PLEASE CHECK INDIVIDUAL PRODUCT PAGES FOR INGREDIENT BREAKDOWNS.
 

Do YOU ACCEPT RETURNS?

PLEASE NOTE THAT DUE TO THE PERSONAL NATURE OF OUR PRODUCTS, WE ARE UNABLE TO ACCEPT RETURNS ON ORDERS. SHOULD YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE EMAIL US AT THECURATOR@THEBRICKHAUS.COM

WHY IS THERE A PENCIL IN MY BOX?

SOME LUCKY CUSTOMERS WILL FIND A SPECIAL COLLABORATIVE PENCIL BY THE BRICK HAUS X SPROUT! THE PENCIL FEATURES EMBEDDED PLANT SEEDS ON THE END, WHICH ARE TO BE PLANTED ONCE YOU’RE DONE USING THE PENCIL! FOR MORE DETAILS PLEASE WATCH THE VIDEO HERE.